Digitalisation of the trailer ecosystem: efficient, connected and transparent fleet processes
The systematic digitalisation of the trailer ecosystem plays a central role in Schmitz Cargobull’s strategy: Together, the Cargobull Operating System (COS), the new diagnostic software Cargobull Trailer Diagnostics and the MyCargobull customer portal form the basis for efficient, connected and transparent fleet processes.
As an operating system, the COS connects sensor data, control units and telematics on a central platform – from the road to the cloud. “With the Cargobull Operating System, trailers become intelligent, connected systems that make data usable in a targeted manner. COS creates real added value for our customers – through greater efficiency, increased transparency and optimised transport processes,” says Dr Cafer Ince, Head of Product Line Digital Services at Schmitz Cargobull.
A key component of the COS is the software-defined trailer. It consolidates all relevant data from sensors, telematics and trailer control systems within a unified system architecture and makes it available centrally. Artificial Intelligence (AI)-supported analyses and real-time data help to detect anomalies at an early stage, plan maintenance more effectively and automate processes.
TrailerConnect®: real-time transparency
Via the TrailerConnect® portal, fleet operators have access to transparent, real-time information on all relevant components, such as axles, brakes and refrigeration units. Furthermore, functions can be monitored and controlled remotely, maintenance can be scheduled automatically, and third-party systems can be seamlessly integrated. This transforms the trailer into a connected system that sustainably enhances efficiency, availability and operational reliability.
Schmitz Cargobull provides a central, GDPR-compliant data platform in the form of the Data Management Centre (DMC). The DMC consolidates telematics and third-party data into a single, unified database. This provides a consistent overview even in mixed fleets, and, in combination with TourTrack, enables end-to-end digital traceability of shipments. The user decides when, where and with whom they share which data.
Cargobull Trailer Diagnostics: new Windows diagnostic application now available
With Cargobull Trailer Diagnostics, Schmitz Cargobull is introducing new diagnostic software that speeds up service processes and increases vehicle availability. As an integrated platform, the solution enables a comprehensive diagnosis of the entire vehicle. Guided troubleshooting, a modern user interface, full transparency regarding fault codes and an estimate of repair time support service partners in their day-to-day work.
As an integral part of the COS, Trailer Diagnostics delivers real added value through faster processes, higher uptime and lower service costs. Service partners and customers receive proactive information about software updates and digital innovations directly via the TrailerConnect® portal. In addition, certain equipment-related updates can be installed directly ‘over-the-air’ – a benefit that saves time for both customers and workshops alike.
MyCargobull: Schmitz Cargobull’s service platform
MyCargobull is Schmitz Cargobull’s customer portal for customers with service contracts. It brings together all relevant data and documents, presents them in a clear and organised manner, and provides access at any time to relevant information and services relating to the trailer – from contract details to maintenance schedules, trailer orders and spare parts orders.
MyCargobull supports day-to-day operations with automatic notifications about upcoming maintenance appointments, as well as a transparent history of enquiries, maintenance and repairs. It also offers a selection of service partners by location and specialism, as well as access to vehicle bookings, technical information and spare parts orders. The free portal is available in 18 languages and can be accessed round the clock, including via the mobile app.
